Delivery Information

Hertunba Shipping Prices & Policy

At Hertunba, we prioritize providing a smooth and reliable shopping experience. Below, you’ll find detailed information regarding our shipping processes and fees.

Order Confirmation & Processing

• Upon placing your order, you will receive a confirmation email. If you do not receive this, please contact us immediately.

• After your payment is verified, and your order is processed, we will ship your parcel. Please allow 3-7 business days for order processing.

• For international orders, please allow 2-3 working days for processing before shipping.

Domestic Shipping (Within Nigeria)

1. Lagos Delivery

   • Delivery Time: 3-7 working days.

2. Other Nigerian States

   • Delivery Time: 5-7 working days.

   • Orders will be shipped via DHL to your doorstep.

International Shipping

• Carrier: All international orders are shipped via DHL Express.

• Delivery Time: Typically, international delivery takes 7 working days after dispatch.

• Shipping Rates: Rates may vary depending on the destination and weight of the package. Your total shipping cost will be displayed at checkout based on the weight of items purchased.

• Important Notice: Please double-check and confirm your delivery address and contact information to avoid failed deliveries. In the event of a failed delivery, your order will be reshipped, and an additional shipping fee will be charged.

Customs, Duties, and Taxes

• All applicable customs fees, taxes, and duties are the sole responsibility of the customer. Customs authorities require us to declare the value of your order directly on your package.

• Please be aware that additional customs and duties charges might be required upon delivery, depending on the country’s local regulations and the value of your shipment.

• Hertunba is not responsible for any customs, duties, or additional charges that may apply, nor for lost or stolen packages once DHL has marked the package as delivered.

We recommend contacting your local customs office for detailed information about potential fees before placing your order.

Order Tracking

• Once your order is shipped, you will receive a notification email containing your tracking number. This will allow you to monitor the progress of your delivery.

Shipping Fees

• Please note that all shipping fees are non-refundable. If you return an item, the cost of shipping will not be refunded.

Lost or Stolen Packages

• Hertunba is not responsible for lost or stolen packages once DHL has marked your package as delivered. By completing a purchase with us, you agree to our shipping and delivery terms.

Contact Information

If you have any questions or concerns about your order or our shipping policy, please contact us at info@hertunba.com

 

Return & Refund Policy

Thank you for shopping at Hertunba. We strive to provide high-quality, sustainable fashion inspired by Nigerian indigenous textiles.

To uphold our commitment to sustainability, all items marked as final sale are not eligible for exchange or return.

Please note: We do not accept exchanges or returns for international customers at this time. Kindly ensure that you select the correct size using our size chart and are confident about your purchase before placing an order. If you have any questions, please reach out to us at info@hertunba.com.

 

Returns

To initiate a return request, you must contact us within 48 hours of receiving your package.

To be eligible for a return:

• The item must be unused, unaltered, unwashed, and in its original condition.

• It must be in its original packaging with all tags attached.

• You must provide the receipt or proof of purchase.

Returned items must be received by us within 30 days of the delivery date to process your request for alterations or exchanges. Please note, sale items are not eligible for return.

 

Refunds

At Hertunba, we do not offer refunds, except in cases where the item arrives damaged. For such instances, you must provide physical proof of the damage.

If a return is approved, you may be offered store credit or a refund. The cost of return shipping will be deducted from any refunds provided.

 

Exchanges

If an item is eligible for exchange, you will see an option in your account to select an exchange and be provided with further instructions and terms. Items worn or with tags removed cannot be exchanged under any circumstances.

 

Shipping

Customers are responsible for the shipping costs associated with returning items. Shipping fees are non-refundable.

For returns, the shipping cost will be deducted from any approved refund or store credit.

 

Contact Us

For any questions about returning your item or clarifications about our policy, please contact us at info@hertunba.com.